Reference

What You Agree to When You Use i9bd

These terms set out the rules that apply to your account, your deposits through bKash, Nagad or Rocket, and how you use the lobby.

Account eligibility rulesbKash, Nagad, Rocket deposit conditionsWithdrawal verification stepsAccount suspension groundsApplicable jurisdiction clause
i9bd What You Agree to When You Use i9bd
ACCOUNT INTEGRITY

How We Uphold These Terms on Your Account

These terms are not just a document — they are the operating rules that govern how your account balance, transaction history, and session data are handled. We keep a record of every deposit, withdrawal request, and account action so that disputes can be reviewed against a clear log. If a term changes, your active account is not affected retroactively — the revision applies from the date it is published. You can request a copy of your account data at any time through the settings page.

Transaction Records Every bKash, Nagad, and Rocket transaction is logged against your account. If a dispute arises, we refer to that record — not to memory or assumption.
Account Security Your account is protected by password and OTP verification. If you suspect unauthorised access, contact support immediately so we can freeze the account and review the log.
Revision Transparency When terms change, the revision date updates on this page. We do not apply new rules to past transactions — only to activity that occurs after the revision is published.
Data Access Requests You can request your account data through the settings page at any time. We aim to fulfil data access requests within a reasonable period after identity is confirmed.
TERMS CONTACT

Ask Us About These Terms

If any part of these terms is unclear, reach out before you act. Our support team can clarify how a specific rule applies to your account, your bKash or Nagad deposit, or a withdrawal request. Do not assume a rule does not apply — ask first and we will give you a straight answer.

Live Chat Open the chat widget from any page on i9bd. Describe your terms question and a support agent will walk you through the relevant clause directly.
Email Support Send a detailed message to our support address with your account ID and the clause you want clarified. We reply with a written answer you can keep for reference.
Account Help Page The Help section in your account dashboard covers the most common terms questions — wallet verification, withdrawal holds, and account status checks — without needing to contact us.

Common Questions About These Terms

These questions cover what we hear most from people reading the terms for the first time. If your question is not here, reach out via live chat or email and we will point you to the right clause.

Yes. Every deposit made through bKash, Nagad, or Rocket is covered by these terms. The wallet provider's own conditions also apply, but they do not replace what is written here.

No. When we revise the terms, we update the revision date on this page. Continuing to use your account after that date means you have accepted the updated version.

We may suspend or close your account depending on the nature of the breach. Any unsettled balance will be reviewed before a final decision is made on withdrawal eligibility.

Go to your account settings and submit a closure request before the revision takes effect. Pending withdrawals will still be processed under the terms that applied when you requested them.

Access depends on your local law and whether your region is covered by our services. These terms do not override any legal restriction that applies in your location.

Log in to your account and go to the transaction history section in settings. You can also contact support with your account ID and they will provide a formal record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.